Privacy policy

Privacy Policy

Last Updated: November 2025

Phoenix RC Toys ("we," "us," or "our") operates the phoenix-rc-toys.myshopify.com website (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: help@phoenix-rc-toys.co.uk Phone: 07585 440341 Address: Phoenix RC Toys, Clogwyn, Newborough, LL61 6SU, United Kingdom

What Information We Collect

Device Information

We automatically collect information about your device and how you interact with our Site:

  • Browser version and type

  • IP address

  • Time zone

  • Cookie information

  • Pages viewed and products viewed

  • Search terms

  • How you interact with the Site

Purpose: To load the Site correctly, optimize performance, and analyze usage patterns.

Order Information

When you make a purchase, we collect:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by Shopify)

Purpose: To process your order, arrange shipping, send confirmations, prevent fraud, and communicate with you about your purchase.

Customer Support Information

If you contact us for support, we collect:

  • Your message and any attachments

  • Contact details you provide

  • Information about your issue

Purpose: To provide customer support and resolve your enquiries.

How We Use Your Information

We use your Personal Information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Prevent fraud and protect our Site

  • Comply with legal obligations

  • Send marketing communications (if you've opted in)

  • Improve our Site and services

Who We Share Your Information With

Service Providers

We share your information with:

  • Shopify - Our e-commerce platform provider. Read their privacy policy: https://www.shopify.com/legal/privacy

  • Payment processors - To process your payment securely

  • Shipping partners - Royal Mail and other carriers to deliver your order

  • Analytics providers - To understand how customers use our Site

Legal Requirements

We may disclose your information if required by law or to protect our legal rights.

Your Rights (GDPR)

If you're in the European Economic Area, you have the right to:

  • Access the Personal Information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to processing of your information

  • Request restriction of processing

  • Request data portability

To exercise these rights, contact us at help@phoenix-rc-toys.co.uk

Data Retention

We retain your Personal Information for as long as necessary to:

  • Fulfill your order

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

You can request deletion of your information at any time by contacting us.

Cookies

Cookies are small files stored on your device. We use cookies to:

  • Remember your preferences

  • Understand how you use our Site

  • Improve your shopping experience

  • Prevent fraud

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

Shopify Cookies: Shopify uses cookies for checkout, analytics, and fraud prevention. See Shopify's cookie policy for details.

Security

We take reasonable steps to protect your Personal Information using industry-standard security measures. However, no method of transmission over the Internet is 100% secure.

Third-Party Links

Our Site may contain links to third-party websites. We're not responsible for their privacy practices. Please review their privacy policies before sharing information.

Changes to This Policy

We may update this Privacy Policy periodically. We'll notify you of significant changes by updating the "Last Updated" date above.

Your Choices

  • Marketing Communications: You can opt out of promotional emails by clicking "unsubscribe" in any email

  • Cookies: You can disable cookies in your browser settings

  • Targeted Advertising: You can opt out through your browser or advertising platforms

Complaints

If you have concerns about our privacy practices, you can:

  1. Contact us at help@phoenix-rc-toys.co.uk

  2. Lodge a complaint with the UK Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/

Children's Privacy

Our Site is not intended for children under 13. We don't knowingly collect information from children. If we become aware a child has provided information, we'll delete it promptly.

Questions? Contact us at help@phoenix-rc-toys.co.uk