Refund policy

Returns and Refunds
If something isn't right, please email us first at help@phoenix-rc-toys.co.uk. We can often sort it out without you needing to send anything back.

Christmas returns: orders placed between 1 November and 24 December 2026 can be returned for a refund up to 31 January 2027, so presents can be opened on Christmas Day without worry.

Changed your mind? At any other time, you have 14 days from delivery to tell us, then a further 14 days to send the item back. Items should be unused and in their original packaging. You pay the return postage, and we recommend a tracked service. We'll refund the price you paid, including the original postage, within 14 days of receiving the item.

Faulty or damaged items: contact us and we'll arrange a repair, replacement or refund, and we pay the return postage. If an item arrives damaged, please tell us within 48 hours with a photo if you can. Wear and tear, accidental damage and misuse are not faults.

This policy is in addition to your statutory rights and does not affect them.