Shipping policy

Shipping Policy

Dispatch Times

All items are dispatched within 1 working day of order.

  • Orders placed before 3pm Monday-Friday = same-day dispatch

  • Orders placed after 3pm or weekends = next working day dispatch

  • All items fully tracked

Standard Delivery

Royal Mail Tracked 24 Hour - FREE

  • Delivery: Next working day (usually 1-2 working days)

  • Fully tracked with signature on delivery

  • Included with all orders

Express Delivery (Optional)

For faster delivery, select at checkout:

Royal Mail Tracked 24 Hour Express

  • Next working day delivery

  • Additional cost applies

  • Fully tracked

International Orders

We currently ship to UK addresses only. If you're outside the UK, please shop on our eBay store.

Tracking

All orders include full tracking. You'll receive:

  • Order confirmation email

  • Tracking number via email

  • Real-time tracking updates

Delivery Guarantee

We guarantee safe, secure delivery of all items. If there are any issues with delivery or damage in transit, please contact us within 24 hours.

Questions?

Contact us at help@phoenix-rc-toys.co.uk